Shipping
We aim to dispatch orders within 3-5 working days of purchase confirmation.

If you require expedited delivery, please contact us and we will do our best to arrange this. Additional charges may apply.

For orders delivered to the UK and US, local customs duties and import charges may apply. These charges are set by the

respective authorities and are not included in your payment to Alwares. Any applicable duties or taxes are the responsibility

of the customer. Please allow up to two weeks for delivery to the UK and US.

Returns & Exchanges

Standard items may be returned or exchanged within 7 days of delivery, provided they are unused, in their original condition

and packaging. To arrange a return, please contact us by email within 7 days of receiving your order. Once received, all

returned items will be inspected and eligible refunds will be processed within 14 days. Original delivery charges are non-refundable.

Customers are responsible for return postage and any applicable import duties, unless the item is faulty or damaged in transit.

We are not responsible for items lost or damaged during return transit. We recommend using a tracked and insured delivery

service and keeping proof of postage. Please note that bespoke and made-to-order items cannot be returned or exchanged.

Order Cancellations

To cancel an order for a standard item, please contact us in writing within 24 hours of receiving your order confirmation.

As we aim to process orders as quickly as possible, cancellations requested after this time may not be possible.

Bespoke and made-to-order items cannot be cancelled once an order has been confirmed.

Trade Programme

Alwares offers a Trade Programme for interior designers and trade professionals, with access to preferential pricing and bespoke services.

To find out more or apply, please contact us.